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Posts Tagged ‘customer service’

We depend upon our Garmin GPS unit not only when traveling but around the entire area when we aren’t familiar where we are going. Now we although we love our “Jill” (the name of the voice on the unit) we also know that errors occur so we are carefully not to follow the directions blindly.

We were out a few weeks ago on a strawberry/raspberry picking adventure in an area unfamiliar to us. Once we finished (so much rain this year there weren’t many berries, sad!) we decided to explore the neighborhood we were in. Using “Jill” we selected the recreation button just to see what came up. Much to our surprise we were with 2 miles of the Talking Rain Factory Tour. We enjoy touring factories and seeing how things are made–it maybe a strange hobby however we enjoy it. So away we went and sure enough just down the road and around a few bends, there sat the Talking Rain Factory.

My mom hopped out of the car (yes she does that) and into the office to get the scoop on the tour. She entered the reception area and a very pleasant woman entered from a near by office to greet her. When Mom inquired about a tour, she politely informed us there were no tours for insurance reasons. Not being one to disappoint she filled Mom’s arms with several bottles of Talking Rain beverages and a cheery farewell. WHAT CUSTOMER SERVICE!!!

In no way did this company have anything to do with the error on the GPS but Jessalin (we later learned her name) was empowered to make our day. I immediately wanted to send a tweet to Talking Rain about our delight, I couldn’t locate them on Twitter however upon arrival at home a few hours later, I sent off a short note on their website expressing our delight.

Early the next morning another delight arrived in my email and Jessalin replied with a more than pleasant note.  Now, we know that Talking Rain is one of those great companies who are frequently sponsoring local events (Special Olympics, parades & many other local events)  and are often in the local news (positively) so they were already top-notch in our book.  This small gesture sent them zooming to the top of our list.

Not only customer service but direct employee communication. We are still in awe.

Thank you again, Jessalin and Talking Rain.

BTW, their Orange Mango Sparkling Ice is my new favorite summer refreshment. Try it soon.